Your employees are the backbone of your business. If they are unhappy, under trained, or unable to complete their job correctly, your company’s success suffers. Therefore a member of staff satisfaction survey can enable you to stay on course along with your employees and your business.
Here are a number of the ways a member of staff satisfaction survey can benefit your business.
Make fully sure your employees know their jobs. A survey can allow you to keep tabs on your employees’attitude about their work. For instance, a survey employee satisfaction survey can help you be sure that your employees feel like they have been well trained in their jobs. There is nothing more frustrating for a member of staff than feeling like they don’t really understand what they’re allowed to be doing. Therefore, an under trained employee can be an unhappy employee. And needless to say, this ultimately results in unhappy customers.
Improve customer satisfaction rates. Making certain your employees feel like they’re well trained helps in another way: It ensures that your customers can take pleasure in the standards that you have established for your company with as few frustrations as you can while employing you. Although it may possibly not be immediately obvious, a member of staff satisfaction survey ensures that your customers are happier, along with ensuring your employees are happy and confident inside their jobs.
Ensure employees are happy. Happy employees make good employees, but happy employees also make devoted employees. This is important because fewer resignations mean fewer positions to fill with new hires. Lacking to go through the procedure for hiring and training new employees saves your organization both time and money, as you might find below.
Save money spent on hiring and training new employees. You can find no two ways about this: A small business that has high turnover will spend far more money on hiring and training new employees when compared to a business that has low turnover. First there’s the price of running the ads and paying somebody to go through applications and conduct interviews; even though that person is on your payroll, it’s time you’re paying them when they might make a move else more productive.
Even when you have spent money on running ads, interviewing, and hiring a fresh employee, you have to invest more money on training. When you yourself have a high turnover rate, you almost certainly have an instructor, or possibly a training department, on staff. But even if you don’t, you’re paying somebody for time that may be allocated to work that is more directly conducive to your company’s success.
Eliminate time wasted on hiring and training new employees. All the processes described above take lots of time, and you know the word: Time is money. When you have your experienced senior employees hanging out on training new hires, you’re potentially costing yourself money by diverting resources far from activities that might be more advantageous to your organization, both financially and when it comes to long haul success. I cannot stress more, training and hiring is expensive!
Discover how to help keep your employees. If you’re noticing high or increasing turnover rates, a member of staff satisfaction survey can provide you suggestions to help keep more of your employees. Perhaps long-time employees believe that their pay doesn’t accurately reflect their experience and devotion to your company; perhaps there’s something you might do to make employees feel more at home with your company. Whatever the issue is, a survey can help highlight the subject.
Many business owners don’t realize the powerful connection between your employees’happiness and your business’s success. You can’t have a successful business without happy, competent employees, so it’s wise to use a member of staff satisfaction survey to help keep tabs on your employees’attitudes about their work and their workplace.